Free US shipping over $49

Returns

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

Significantly different from the description or sample shown to you;
Damaged due to the fault of our factory or the carrier;
Not what you ordered;

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Support team by sending an email to info@birthdaypartee.com to start the complaint process. Please include the following information:

- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@birthdaypartee and send your item to:
Birthdaypartee
8144 Olive School Ln 
WintersCA 95694
US

Cancellations
If you change your mind about your purchase, please sending us an email to info@birthdaypartee.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

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